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HelpDesk

FAQ

Are you approved/licensed by the Florida Department of Law Enforcement and AHCA/Department of Health as a LiveScan Service Provider?
Yes. All of our offices are duly registered with the appropriate agencies to operate as Livescan Service Providers. You may find our listing under &quo...
Wed, Jul 20, 2016 at 11:17 AM
Do I need to make an appointment for Livescan?
It is highly recommended that you book an appointment; however, many of our offices do offer walk-ins. To see which ones, please select your clos...
Wed, Jul 20, 2016 at 11:18 AM
I am lost, how does this all work?
If you need a Level 2 Background Check, FDLE and the FBI require your biometric and personally identifying information to conduct a search for any crim...
Wed, Jul 20, 2016 at 11:21 AM
Where do I find Livescan fingerprinting locations?
We have locations throughout the State of Florida, the US, and internationally--in addition--we have mobile services that come right to you. To find yo...
Wed, Jul 20, 2016 at 11:22 AM
What is your Livescan Guarantee® and how does it work?
Binary Biometrics is one of the only LiveScan Service providers to offer a guarantee for all of our electronic fingerprinting (Livescan), background scre...
Wed, Apr 26, 2017 at 2:23 PM
How long will it take to receive my results?
The process, once transmitted, usually takes between 24-72 hours. Your results are sent directly to the requesting agency automatically and in mo...
Wed, Jul 20, 2016 at 11:29 AM
What if it has been over 72 hours and I have not received a response?
The results should be received by your regulating agency within 24-72 hours so if they do not indicate that they have received it after four days, you ...
Wed, Jul 20, 2016 at 11:32 AM
I have to be fingerprinted for the Department of Juvenile Justice, but I see the process to do so has changed. Why does it cost more and do I still need to send a card in to Tallahassee?
Starting August 1, 2016 the Department of Juvenile Justice has joined the Florida Clearinghouse for Livescan submission and will no longer accept fi...
Wed, Jul 20, 2016 at 11:35 AM
What is the cost?
Each type of position or license that requires a Level 2 Background Check through Livescan falls under a specific category with its own set of pricing and...
Wed, Jul 20, 2016 at 5:05 PM
What is an ORI number and how do I find out what mine is?
The ORI number is the Originating Case Identifier, or the number assigned to the person or organization who is requesting a Level 2 Background Check. It l...
Mon, May 14, 2018 at 2:07 PM